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Privacy Policy

This privacy policy describes how kingdom-casino, accessible exclusively via kingdom-nz.com, collects, uses, and safeguards your personal information when you interact with our casino services. This policy applies to all players, website visitors, and registered account holders. The provisions herein are effective as of 6 November 2025 and reflect the current regulatory environment for New Zealand.

Who We Are

OBSERVE: The operator of kingdom-casino is Apollo Entertainment Limited, acting through kingdom-nz.com. As a licensed and regulated entity, we are committed to full legal compliance and transparent data management.

  • Company Name: Apollo Entertainment Limited (operating exclusively as kingdom-casino through kingdom-nz.com)
  • Legal Address: Not specified (Please direct all correspondence to our official support channels below)
  • Company Registration Number: Not specified
  • Gambling Licenses:
    • Malta Gaming Authority (MGA), Valid through 2025
    • UK Gambling Commission (UKGC), Valid through 2025
    • Kahnawake Gaming Commission, Valid through 2025
  • eCOGRA Safe & Fair Certification: Valid through 2025
  • Data Protection Contact (DPO): Sophie Williams
  • Email: support@kingdom-nz.com (Support) | info@kingdom-nz.com (General)
  • Online Contact Form: eCOGRA Dispute Form
  • Websites: kingdom-nz.com

EXPAND: As a New Zealand-facing online casino, all data processing activities are performed in accordance with the NZ Privacy Act 2020 and related international standards.

REFLECT: Please use the above contact channels for all data protection and privacy-related inquiries.

What Personal Data We Collect

OBSERVE: kingdom-casino collects information necessary for account operation, regulatory compliance, and service optimization.

  • Personal Identification Data: Full name, date of birth, gender, residential address, e-mail address, phone number, and government-issued ID (for KYC/AML verification).
  • Technical Data: IP address, device identifiers, browser type, operating system, geolocation data, and access logs.
  • Payment and Financial Data: Payment card details, bank account numbers, transaction history, payout records, and deposit data.
  • Behavioral & Usage Data: Betting and gaming history, clickstream patterns, session durations, preferences, and responsible gambling interactions.
  • Cookies & Similar Technologies: Session and persistent cookies, third-party analytics, advertising and tracking pixels.

EXPAND: Data is collected both directly (via registration, account management, and support forms) and automatically (via website usage and cookies).

REFLECT: We collect only the minimum data required for lawful and secure operation of kingdom-casino on kingdom-nz.com.

Legal Basis for Processing

OBSERVE: The lawful grounds for processing your personal information are established by both NZ law and international best practices.

  1. User Consent: Obtained explicitly for marketing communications, cookies, and certain profiling activities. Withdrawal of consent is always possible via your account settings or by contacting support.
  2. Contractual Necessity: Processing is required to establish, manage, and fulfill your user account, including transactions, payouts, and customer support.
  3. Legal Obligation: Compliance with regulatory requirements (KYC, AML, responsible gambling, and anti-fraud), as mandated by NZ authorities and our licensing bodies.
  4. Legitimate Interests: Ensuring platform security, preventing fraud, optimizing user experience, and conducting internal analytics and service improvements.

EXPAND: Where processing is based on legitimate interests, we always balance your privacy rights with operational necessity and legal requirements.

REFLECT: All processing activities are documented and subject to regular legal review for ongoing compliance.

Purpose of Processing

OBSERVE: Data is utilized solely for specified, explicit, and legitimate purposes in the operation of kingdom-casino on kingdom-nz.com.

  • Service Provision: Account registration, authentication, payments, withdrawals, and customer support.
  • Regulatory Compliance: Identity verification, anti-money laundering checks, responsible gambling obligations, and record keeping for regulatory authorities.
  • Fraud Prevention & Security: Monitoring for suspicious activities, enforcing fair play, and maintaining technical safeguards.
  • Personalization & Analytics: Improving website functionality, tailoring offers and promotions, and analyzing aggregate user behavior to enhance services.
  • Marketing Communications: Sending newsletters, promotional offers, and service updates (subject to user consent).

EXPAND: Each purpose is supported by a clear legal basis and is limited to what is necessary for the provision and improvement of services.

REFLECT: Data is never used for purposes incompatible with those stated above.

Disclosure & Sharing

OBSERVE: We maintain strict controls over the sharing of personal information and only disclose data as permitted or required by law.

  • Payment Partners: Banks, payment processors, and financial institutions for transaction processing.
  • Service Providers: IT hosting, customer support, analytics, anti-fraud systems, and software vendors, all operating under binding confidentiality agreements.
  • Regulatory Authorities: Gambling regulators (Malta, UK, Kahnawake, NZ) for compliance, auditing, and investigation purposes.
  • Affiliates and Network Partners: Casino Rewards Group and other authorized affiliates, for the sole purpose of facilitating network-level promotions and rewards.
  • Advertising Networks: Only with explicit user consent for targeted marketing activities.

EXPAND: All third-party disclosures are subject to strict contractual safeguards, including data protection clauses and processing limitations.

REFLECT: No data will be sold or leased to external parties. Transfers to government or law enforcement authorities are made strictly in accordance with NZ law and applicable international treaties.

International Transfers

OBSERVE: Given our international licensing and operational network, some user data may be transferred outside New Zealand (e.g., to Malta, UK, Canada, or Kahnawake).

  • Transfer Destinations: European Economic Area (EEA), Canada, Malta, United Kingdom, and Kahnawake (Canada).
  • Protection Mechanisms:
    • Standard Contractual Clauses (SCCs) for EEA-related transfers
    • Binding Corporate Rules and contractual safeguards for group entities
    • Compliance with international frameworks where applicable

EXPAND: We ensure all recipients of personal data provide an adequate level of protection consistent with NZ Privacy Act 2020 and relevant international standards.

REFLECT: For more details on cross-border data transfers or to request specific information, contact our DPO via support@kingdom-nz.com.

Data Retention

OBSERVE: Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Personal Data: Retained for no more than 5 years following account closure or last activity, unless legal or regulatory retention periods require otherwise.
  • Transaction and Financial Records: Minimum of 7 years, to comply with AML and financial reporting obligations.
  • Cookies and Technical Data: Session cookies deleted upon logout, persistent cookies retained for up to 2 years, subject to user browser settings.

EXPAND: Data will be securely deleted or anonymized upon expiration of retention periods, on user request (where permissible), or when processing is no longer necessary.

REFLECT: All retention practices are periodically reviewed to ensure ongoing legal compliance and user privacy protection.

Your Rights

OBSERVE: You have a range of rights regarding your personal data under the NZ Privacy Act 2020 and aligned international frameworks (including GDPR).

  1. Right of Access: You may request a copy of your personal data held by kingdom-casino via kingdom-nz.com at any time.
  2. Right to Rectification: You may correct or update inaccurate or incomplete information through your account dashboard or by contacting support.
  3. Right to Erasure: You may request deletion of your data, subject to legal and regulatory retention requirements.
  4. Right to Restrict Processing: You may request limitation of data processing in specified circumstances.
  5. Right to Data Portability: You may obtain your data in a structured, commonly used, machine-readable format and transmit it to another controller.
  6. Right to Object: You may object to processing for marketing or legitimate interest purposes at any time.
  7. Right to Withdraw Consent: You may withdraw consent for marketing communications or cookies at any time without detriment.

Procedures:

  • Submit requests by emailing support@kingdom-nz.com or using your account dashboard.
  • Responses provided within 30 days, free of charge, unless requests are manifestly unfounded or excessive.
  • Where a request cannot be fulfilled due to legal reasons, an explanation will be provided.

EXPAND: These rights are supported in accordance with NZ law and international standards, and are not limited or waived by your use of kingdom-nz.com.

REFLECT: Contact our DPO for any clarification or to exercise your rights at any time.

Cookies & Tracking Technologies

OBSERVE: kingdom-casino uses a variety of cookies and tracking technologies to enhance user experience and ensure secure operation.

  • Session Cookies: Enable essential site functionality and expire when you close your browser.
  • Persistent Cookies: Remember your preferences and login details for up to 2 years.
  • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics) and advertising partners, subject to your consent.

Purpose of Cookies:

  • Functional: Required for website operation
  • Analytics: To analyze usage patterns and improve services
  • Advertising: To deliver relevant offers, only with consent

Managing Cookies:

  • Use your browser settings to disable or delete cookies
  • Modify your preferences in your kingdom-nz.com account panel

EXPAND: Disabling cookies may affect the functionality of the website and access to certain features.

REFLECT: More information about cookies can be found in our Cookie Policy or by contacting support@kingdom-nz.com.

Data Security

OBSERVE: We employ robust technical and organizational measures to protect all personal information processed via kingdom-nz.com.

  • TLS 1.2+ Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard protocols.
  • Encryption at Rest and In Transit: Sensitive information is stored and transmitted in encrypted form at all times.
  • Multi-Factor Authentication (MFA): Required for access to sensitive systems and administrative accounts.
  • Role-Based Access Controls: Data access is strictly restricted to authorized personnel only.
  • Regular Security Audits: Independent security assessments and penetration tests are conducted regularly, including compliance audits for ISO 27001 and eCOGRA standards.
  • Staff Training: Ongoing training programs are implemented for all employees handling personal data.
  • Incident Response: Formalized procedures for rapid detection, containment, and notification of data breaches, with reporting to relevant authorities and affected users as required by law.

EXPAND: Our security framework is designed to adapt to emerging threats and evolving regulatory requirements.

REFLECT: We review and enhance our security measures regularly to maintain the highest standards of data protection for kingdom-casino users on kingdom-nz.com.

Complaints & Contacts

OBSERVE: We provide multiple channels for submitting privacy-related complaints and inquiries, ensuring transparency and accountability.

  1. Internal Complaints Procedure:
  2. Escalation to Supervisory Authorities:

EXPAND: You are encouraged to contact us directly to resolve issues before escalating complaints to external bodies.

REFLECT: We are committed to fair, transparent, and timely resolution of all privacy and data protection concerns.

Updates

OBSERVE: This privacy policy is subject to periodic updates to reflect changes in law, regulation, or our processing practices.

  • Notification Procedures:
    • Email notifications to registered users
    • Website banners and alerts in the account dashboard
  • Advance Notice: For material changes, at least 30 days' advance notice will be provided before the changes take effect.
  • User Rights: You may object to material changes or close your account if you disagree with updated terms.
  • Version Control: Last updated: 6 November 2025
  • Changelog:
    • 2025-11-06: Comprehensive update for NZ Privacy Act 2020 alignment and cross-jurisdictional compliance enhancements.

EXPAND: We encourage regular review of this policy to remain informed about your rights and our obligations.

REFLECT: Continued use of kingdom-nz.com after updates constitutes acceptance of the revised policy.

Regional Compliance Note: This policy is fully adapted for New Zealand regulatory requirements, with international compliance safeguards applicable to cross-border data transfers and multi-jurisdictional operations of kingdom-casino exclusively through kingdom-nz.com.