Contact Us
OBSERVE: This section presents all necessary contact and support information for kingdom-casino, exclusively operated via kingdom-nz.com, in accordance with New Zealand gambling regulations and industry best practices. The following content integrates all required legal, procedural, and data-driven elements, ensuring compliance, accessibility, and user protection under 2025 standards.
EXPAND: In addition to direct communication channels, this section outlines the legal obligations governing user interactions, timeframes for response, escalation procedures, and jurisdiction-specific protective measures. All contact mechanisms have been reviewed for compliance with the Gambling Act 2003 (NZ), Privacy Act 2020 (NZ), and applicable international licensing requirements (Malta Gaming Authority, UK Gambling Commission, Kahnawake Gaming Commission).
REFLECT: The content below provides a comprehensive interface for contacting kingdom-casino, including a secure web form, verified support emails, and references to independent dispute resolution services. All information is current as of 2025 and reflects the operational, legal, and user rights context for New Zealand players.
Primary Contact Methods (System 1 LoT - Factual Integration)
- Email Support:
- For all support-related queries, contact support@kingdom-nz.com.
- For general inquiries, contact info@kingdom-nz.com.
- Web Portal: Official website: kingdom-nz.com
- Live Chat: Available 24/7 via the website interface for immediate support.
- Dispute Resolution: Escalate unresolved complaints via eCOGRA: eCOGRA ADR Submission Form.
Note: Telephonic and physical address contact channels are not currently specified for kingdom-casino at kingdom-nz.com as of 2025. All support is provided through digital mediums in accordance with current operational protocols and privacy regulations.
Contact Form (Adaptive System 1/2 - Legal and Procedural Integration)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal Obligations, User Rights, and Escalation Procedures (System 2 LoT + CCoT)
- Legal Compliance and Data Protection (NZ, EU, MGA, UKGC, Kahnawake):
- All communications with kingdom-casino via kingdom-nz.com are subject to the Privacy Policy and are safeguarded according to the Privacy Act 2020 (NZ) and GDPR standards where applicable.
- Personal data provided in contact forms or email communications is processed solely for customer service, support, and regulatory compliance purposes and will not be disclosed to third parties except as required by law.
- By submitting any inquiry, users consent to the processing and retention of their information as outlined in the privacy policy and applicable data protection regulations.
- Response Timeframes and Service Standards:
- kingdom-casino commits to responding to all customer inquiries within one business day wherever possible, ensuring prompt and efficient service in accordance with NZ remote gambling standards.
- Live chat is monitored 24/7, and urgent queries should be directed here for the fastest assistance.
- Dispute Resolution and Player Protection:
- Should a user be dissatisfied with the response or resolution provided by the support team, they have the right to escalate the matter to an independent dispute resolution service. For kingdom-casino, this is facilitated by eCOGRA, an internationally recognized ADR provider, in compliance with Malta, UKGC, and NZ online gambling standards.
- To initiate a formal complaint, submit your issue via the eCOGRA ADR form: https://ecogra.org/forms/adr-dispute-step-1.
- kingdom-casino will cooperate fully with any ADR or regulatory body in the event of a formal complaint or investigation.
- Responsible Gambling and Vulnerable User Protections:
- kingdom-casino adheres to all NZ requirements for responsible gambling, including self-exclusion, deposit limits, and access to support services. For more information, visit the Responsible Gaming section: Responsible Gaming.
- Support staff are trained to identify and assist at-risk individuals, and all communications are confidential and handled with sensitivity.
Key Company and Regulatory Details (System 1 - Factual Disclosure)
- Brand: kingdom-casino (operated exclusively at kingdom-nz.com)
- Parent Company: Apollo Entertainment Limited
- Operational Since: 2000
- Licensing Authorities: Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Kahnawake Gaming Commission (valid through 2025)
- Certification: eCOGRA Safe & Fair (valid through 2025)
- Primary Market: New Zealand (NZ)
- Network Affiliation: Casino Rewards Group
Legal Disclaimers and Protective Clauses (System 2 LoT - CCoT Structured)
- Jurisdictional Notice: The contact information and support services described herein are provided solely for users accessing kingdom-casino via kingdom-nz.com and are subject to New Zealand law and the regulatory frameworks of relevant licensing authorities.
- Limitation of Liability: While kingdom-casino endeavours to ensure timely and accurate responses to all communications, no warranty is given as to the availability or uninterrupted operation of support services, except as required under New Zealand law.
- Data Accuracy Disclaimer: Contact and licensing data is accurate as of 2025. Users are encouraged to consult the official website or contact support for the most current information.
Regional Compliance Note: All contact and support processes are fully adapted for the New Zealand market, including response timeframes, data protection measures, ADR compliance, and responsible gambling obligations, in accordance with the Gambling Act 2003 (NZ), Privacy Act 2020 (NZ), and all relevant licensing requirements valid through 2025.